June 28, 2018
As tourism and hospitality operators, you understand that customer satisfaction leads to positive reviews, brand loyalty, returning clients, and more business through word-of-mouth. Your front-line employees are vital in this process – whether their service meets or exceeds customer expectations impacts your bottom line.
That’s where SuperHost by go2HR can help. Originally launched for Expo 86, SuperHost is a suite of quality, affordable customer service training courses for front-line employees.
SuperHost Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience, ideal for employees entering the workforce for the first time or after a significant break, or who may be fairly new in a front-line, customer-facing role. At $59.00, this affordable online course offers flexibility, allowing students to work through the materials at their own pace, wherever they are. Students will learn practical skills and best practices that meet the needs and expectations of both employers and visitors.
By encouraging and supporting your staff to take SuperHost training, not only do you ensure that your team understands the importance of service excellence, but you can also be more confident that they will be able to deal with and solve customer problems in a professional manner. Plus, investing in your staff shows your interest in their growth and development, contributing to a happier, more productive workplace, higher staff retention and in turn, generating more revenue!
Learn more and get your employees enrolled in Foundations of Service Quality today! Visit https://www.go2hr.ca/superhost-foundations-online for more information. Hear why SuperHost is essential for your business from these industry partners!