November 23, 2017

Use social media to enhance customer service.

Empower and set up your staff for success.

Manage angry customers and reduce theft.

Without customers, businesses can’t exist. Delivering great customer service is an opportunity to set yourself apart from the competition and drive sales.

Join ABLE BC and Bert Hick (President, Rising Tide Consultants) at our November webinars and learn how to deliver great customer service at your liquor primary or private liquor store.

How to deliver great customer service at your liquor primary
Tuesday, November 28, 2017
10:00 am-10:45 am PST

Click here to register for the LP webinar.

How to deliver great customer service at your liquor store
Thursday, November 30, 2017
10:00 am-10:45 am PST

Click here to register for the LRS webinar.

Can’t attend live? You should still register! We will send out slides and the recording after the webinar to all registrants.

Cost per webinar: $25 (ABLE BC Members) or $50 (non-members).

Upon submitting your name and email address on the registration page, you will automatically be redirected to our online store to pay for your webinar. Select the webinar and add to your shopping cart. Once your payment has been processed by ABLE BC, you will receive confirmation of your webinar registration.

What will you learn at the webinars?

During the LP webinar, Presenter Bert Hick (President, Rising Tide Consultants) will discuss:

  • Why delivering great customer service is important for liquor primaries
  • How to use social media to improve your customer service
  • How to set up staff for success and staff empowerment
  • 10 steps of great service
  • How to manage angry customers
  • Legal responsibilities and patron duty of care
  • Best practices for cutting off intoxicated customers

During the LRS webinar, Bert will discuss:

  • Why delivering great customer service is important for private liquor stores
  • How to use social media to improve your customer service
  • Knowing and rewarding your customers
  • How to set up staff for success and staff empowerment
  • 7 steps of great service
  • How to manage angry customers
  • Refusing service
  • Managing theft


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