September 07, 2017
The LDB has announced a major upgrade to its enterprise resource planning (ERP) system, in an effort to support the modernization of its business. As part of this upgrade, enhancements will be made to the LDB Web Store, customer reporting, and Customer Return Guidelines. Many of these improvements are based on the feedback the LDB heard directly from ABLE BC and our members.
These changes are scheduled to take effect on Monday, September 25, 2017. In order to make these changes, LDB Wholesale and Vancouver and Kamloops Distribution Centres will experience a blackout period from Thursday, September 21 at 8:00 pm through Monday, September 25 at 7:00 am. During this time, no wholesale orders can be placed or processed through LDB Web Store or directly through the LDB Wholesale Customer Centre (WCC) via telephone or email.
Wholesale customers will have the ability to place orders via their regular channel by 7:00 am on Monday, September 25, 2017. The LDB strongly encourages wholesale customers to order extra product in the weeks leading up to September 21st to ensure adequate stock during the blackout timeframe.
Important Materials: How business operations will be affected
- The LDB Web Store – Important Changes For Our Customers outlines the enhancements Web Store customers will experience starting September 25th. Some of these updates include increased search capabilities, a new product catalogue, enhanced order features and improved reports. The LDB is also very excited to be providing inventory visibility through Web Store. CLICK HERE to download this information.
- The LDB DC Blackout Period – How Wholesale Customers Can Prepare details the impacts of the LDB Wholesale and DC blackout period, including specific dates, timing and instructions on how wholesale customers can prepare. CLICK HERE to download this information.
Any customers whose ordering will be impacted by the blackout period will be contacted, via telephone, by the WCC, to advise of changes to their Warehouse Release Time and Shipping Schedule.
ABLE BC is well aware of the serious problems members have experienced with product ordering and shortages. We are optimistic that these long-awaited upgrades will be a positive step forward in resolving these problems and bring about long-term change benefiting all of our members.
Questions on the blackout period, and the enhancements to Web Store, can be sent to: firstname.lastname@example.org. If you have any other questions or concerns, you can also contact ABLE BC at 604-688-5560 or email@example.com.