In 2017, ABLE BC launched our webinars and online training tools series.

Members and industry professionals now have access to regular webinars produced by ABLE BC in partnership with industry experts, and geared specifically toward the liquor industry.

These online training tools are designed with the liquor store and pub owner, manager, or staff member in mind. Our goal is to help you adopt industry best practices and adapt to today’s changing business environment so you can raise revenues, grow your customer base, and increase profitability.

A summary of past and upcoming webinars is provided below. If you missed a webinar, you can download a copy of the recording and PowerPoint slides in our online store.

SHARE YOUR EXPERTISE

Would you like to be a speaker, share your expertise on a webinar, and connect directly with private liquor store, pubs, bars, nightclubs, and hotels owners and managers?

Please contact ABLE BC’s Manager of Membership and Communications, Danielle Leroux at 604-688-5560 or danielle@ablebc.ca.

Upcoming Webinars

Spring and summer 2018 webinars will be announced soon.

Do you have a topic you want covered in an upcoming webinar? Is there a challenge you’re experiencing in your business and want solutions for? Send your feedback to ABLE BC and we may address it in a future webinar! Please contact: Danielle Leroux at 604-688-5560 or danielle@ablebc.ca.

If you missed one of our past webinars, you can download a copy of the recording and PowerPoint slides in our online store.

Past Webinars

If you missed a webinar, you can download a copy of the recording and PowerPoint slides in our online store. A summary of our past webinars is provided below.

Retailing Cannabis in BC FAQ (February 2018): On February 5, the Provincial Government released further details of how legal, adult-use recreational cannabis will be retailed in British Columbia. This 1-hour webinar, presented by ABLE BC, will answer questions about the cannabis retail framework and how interested retailers can prepare for the provincial cannabis retail application process, opening up this spring.

Download a free copy of this webinar here.

How to set up your cannabis retail store for success (February 2018): Selling legal non-medical cannabis is one of the biggest retail opportunities in recent memory. In Canada, the industry is valued at $23 billion. Beyond navigating through new regulations, laws, and bylaws, cannabis retailers will need to standout in a competitive industry.

By watching this webinar, you will learn how to set up your cannabis retail store for success. Leading cannabis retailer Aura Cannabis shares retail insights and industry expertise to help your cannabis store compete and thrive. From POS and inventory management, to effective branding and packaging, ideal store layout, and more.

Purchase a copy of this webinar for $25.00 here.

Improve customer service at your Liquor Primary (November 2017): Presented in partnership with Rising Tide Consultants, the topics covered in this 45 minute webinar include:

  • Why is customer service important for liquor primaries?
  • How to use social media to improve your customer service
  • Setting staff up for success and staff empowerment
  • 10 steps of great service
  • Managing angry customers
  • Legal responsibilities and patron duty of care
  • Best practices for cutting off intoxicated customers

Purchase a copy of this webinar for $25.00 here.

Improve customer service at your Private Liquor Store (November 2017): Presented in partnership with Rising Tide Consultants, the topics covered in this 45 minute webinar include:

  • Why is customer service important for private liquor stores?
  • How to use social media to improve your customer service
  • Knowing and rewarding customers
  • Setting staff up for success and staff empowerment
  • 10 steps of great service
  • Managing angry customers
  • Refusing service
  • Managing theft

Purchase a copy of this webinar for $25.00 here.

10 Steps to a Successful Liquor Inspection (May 2017): In this 45 minute webinar, Rising Tide Consultants President Bert Hick and Vice President Rebecca Hardin outline new liquor policy changes that directly impact your business. They also share 10 essential steps to follow for a successful liquor inspection. At the end of the webinar, Bert and Rebecca answer questions from webinar attendees, covering topics such as: liquor register requirements, storing liquor off-site, and selling recreational cannabis in liquor stores.

Purchase a copy of this webinar for $25.00 here.

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