Details on the training are provided below. Please scroll down for registration form.

On Monday, March 26, 2018 from 10:30 am to 2:00 pm, ABLE BC is hosting a customer conflict management & workplace violence prevention training for liquor store, bar, and pub owners, managers and staff. This live workshop will be facilitated by ARETE Training.

What is included in the 3.5 hour training:

  • Learn tools that can be used to safely defuse difficult and challenging situations that we commonly see in bars, pubs, and liquor stores
  • Learn how to enhance service at your pub, bar, or liquor store
  • Learn how to be more assertive and proactive in difficult situations
  • Participate in role playing scenarios to practice how strategies can be used in regular, day-to-day scenarios
  • Light refreshments

Who should attend: anyone dealing with the public. This training is applicable to on-premise and retail stores.

Why should your staff attend? By completing this training, your staff will be capable of safely managing low level customer agitation through to extremely challenging and potentially threatening situations.

Training location: Labatt Beer Institute (1148 Homer Street, Suite 402, Vancouver)

Cost: $160 plus GST per person. Register below. For any questions or concerns, please contact Danielle Leroux at or 604-688-5560.

Register for Workplace Violence Prevention Training

  • Workplace Violence Prevention Training

  • Registration Includes: 3.5 hour training session facilitated by ARETE and light refreshments. Price includes GST.
    Price: $ 168.00 CAD Quantity:
  • $ 0.00 CAD
  • MasterCard

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