On November 30, 2017, ABLE BC in partnership with Rising Tide Consultants presented a webinar on: How to deliver great customer service at your Licensee Retail Store.
If you were unable to attend the webinar, you can purchase a copy of the webinar audio recording and also receive a copy of the PowerPoint presentation and related handout.
The topics covered in this 45 minute webinar include:
- Why is customer service important for private liquor stores?
- How to use social media to improve your customer service
- Knowing and rewarding customers
- Setting staff up for success and staff empowerment
- 10 steps of great service
- Managing angry customers
- Refusing service
- Managing theft