January 18, 2018

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Product Description

On November 30, 2017, ABLE BC in partnership with Rising Tide Consultants presented a webinar on: How to deliver great customer service at your Licensee Retail Store.

If you were unable to attend the webinar, you can purchase a copy of the webinar audio recording and also receive a copy of the PowerPoint presentation and related handout.

The topics covered in this 45 minute webinar include:

  • Why is customer service important for private liquor stores?
  • How to use social media to improve your customer service
  • Knowing and rewarding customers
  • Setting staff up for success and staff empowerment
  • 10 steps of great service
  • Managing angry customers
  • Refusing service
  • Managing theft

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