Service Update: Resumption of LDB Wholesale Distribution

Dear ABLE BC Members and Industry Colleagues,

The Liquor Distribution Branch (LDB) distribution centres and Wholesale Customer Centres (WCC) have completed all orders scheduled to ship prior to October 12. You will be notified when your order has been shipped.

We are grateful to LDB and WCC for working additional shifts and overtime to catch up on the high volume of orders. We understand how challenging it is to deal with orders and deliveries right now and your continued patience and understanding is appreciated. As a reminder, catching up on orders and getting back to normal service levels will take time.

LDB remains within one week behind due to a continuation of higher than predicted volume. Due to high order volumes and the resumption of seasonal promotions, LDB estimates it will take until the end of October before service levels and delivery timelines return to normal.

Delivery windows and ETAs remain unavailable. We understand how frustrating and challenging it is to run your businesses with low inventories and little information about when orders will arrive. We will continue to work with LDB on this and will provide an update on when ETAs may resume. 

We assure you that the LDB warehouses are doing their best to get products back into your businesses. Your flexibility and understanding that deliveries may arrive outside regular delivery windows is greatly appreciated. We ask that you remain polite and professional with LDB and Wholesale Customer Centre (WCC) employees as they navigate current delivery challenges.

The WCC will notify customers once an order has been shipped from the distribution centre. LDB kindly asks that customers do not contact the distribution centres, please direct all inquiries to WCC at wholesalehelp@bcldb.comor 604-775-0681 or 1-888-775-0681.

Non-stocked wholesale products (spec products) continue to experience delays due to the high volume of NSWP orders over the last three weeks. The order-to-ship date timeline for NSWP products stored in BC is currently up to four weeks. Please note this does not include transportation time as this varies by customer and geographic location.

LDB has extended the NSWP cancellation period to ensure customers with outstanding NSWP orders receive their product. The distribution centre is working in partnership with vendors, agents, and third-party warehouses to investigate any NSWP on outstanding purchase orders.

Click here to read a memo from LDB. Important notices will be posted on the LDB Wholesale Operations website at wholesale.bcldb.com.

We will offer further updates as they are available.