Service Update: Resumption of LDB Wholesale Distribution

Dear ABLE BC Members and Industry Colleagues,

The Liquor Distribution Branch (LDB) distribution centres and Wholesale Customer Centres (WCC) have completed all orders scheduled to ship prior to October 19. You will be notified when your order has been shipped.

We are grateful to LDB and WCC for working additional shifts and overtime to catch up on the high volume of orders. We understand how challenging it is to deal with orders and deliveries right now and your continued patience and understanding is appreciated.

LDB remains one week behind due to a continuation of higher than predicted volume. Due to high order volumes and the resumption of seasonal promotions, LDB estimates it will take another two weeks before service levels return to normal.

Delivery windows and ETAs remain unavailable. We understand how frustrating and challenging it is to run your businesses with low inventories and little information about when orders will arrive.

We assure you that the LDB warehouses are doing their best to get products back into your businesses. Your flexibility and understanding that deliveries may arrive outside regular delivery windows is greatly appreciated. We ask that you remain polite and professional with LDB and Wholesale Customer Centre (WCC) employees as they navigate current delivery challenges.

The WCC will notify customers once an order has been shipped from the distribution centre. LDB kindly asks that customers do not contact the distribution centres, please direct all inquiries to WCC at wholesalehelp@bcldb.comor 604-775-0681 or 1-888-775-0681.

Non-stocked wholesale products (spec products) are being shipped but will continue to experience delays. The order-to-ship date timeline for product stores in BC is currently taking up to four weeks. Please note that this does not include transportation time as it varies by customer and geographic location.   

We continue to meet with LDB frequently to pass along industry needs and feedback and ensure that orders are shipped efficiently and fairly. 

The distribution centre is working closely with third-party warehouses to incorporate NSWP products in an effective and efficient manner while balancing inventory in the distribution centres.

The cancellation period has been extended to ensure customers with outstanding NSWP orders receive their product.

Click here to read a memo from LDB.

We will offer further updates as they are available.