Direct Tap Update: System Transition and Doc 60 Invoices

Dear ABLE BC members and industry colleagues,

Direct Tap has asked that we share the following update with you about their system transition and Doc 60 invoices: 

Direct Tap wants to acknowledge some of the challenges we have seen so far with our internal system transition. Our first week has seen a number of issues, but our teams are working hard to resolve them and anticipate things to improve in the near term.

Doc 60 Invoices with Delivery

Prior to the transition, Direct Tap communicated to our distribution partners to email Doc 60s for us to print with deliveries that required them. Our teams worked hard to get those emailed invoices out to your accounts, however, we acknowledge that there were a number of missed invoices. 

Direct Tap has added resources and processes to ensure that if you email your invoice to the provided email addresses prior to the delivery cut off, we will collate with your orders and ship with the delivery. We understand that this is not the most desired solution at the moment. We are working on improvements to this process and are focused on doing what we can to drive the industry forward with automation and efficiencies in the long term. 

Finally, as we have all heard, the largest challenge being faced is the receiving of the orders at the stores without pricing details. Direct Tap is working on an interim resolution at the moment and will be providing details on our solution in the very near future. 

Reminders of Emails for Invoice Delivery

Lower Mainland Stores/Accounts: vanorders@directtap.com

Vancouver Island Stores/Accounts – vicorders@directtap.com

Interior Stores/Accounts – kelorders@directtap.com

Please do not send your invoice files to info@directtap.com as this floods our ticketing system and decreases our ability to respond to inquiries in a timely manner. 

With thanks, Direct Tap