Service Update: Resumption of LDB Wholesale Distribution
Dear ABLE BC Members and Industry Colleagues,
The Liquor Distribution Branch (LDB) distribution centres and Wholesale Customer Centres (WCC) have completed all orders scheduled to ship prior to September 28. You will be notified when your order has been shipped.
We are pleased to share this update and want to express our thanks to LDB and WCC for working additional shifts and overtime to catch up on the high volume of orders. As a reminder, catching up on orders and getting back to normal service levels will take time.
LDB is at least one week behind due to a continuation of higher than predicted volume. Over the last three weeks, LDB has shipped 44 per cent more than this time last year.
Due to high order volumes and the resumption of seasonal promotions that will add to the order volume, LDB estimates it will take until the end of October before service levels and delivery timelines return to normal.
At this time, delivery windows and ETAs remain unavailable. We understand how frustrating these past few weeks have been and how challenging it is to run your businesses with low inventories and little information about when orders will arrive.
The WCC will notify customers once an order has been shipped from the distribution centre. LDB kindly asks that customers do not contact the distribution centres, please direct all inquiries to WCC at wholesalehelp@bcldb.comor 604-775-0681 or 1-888-775-0681.
We assure you that the LDB warehouses are doing their best to get products back into businesses. Your flexibility and understanding that deliveries may arrive outside regular delivery windows is greatly appreciated. We ask that you remain polite and professional with LDB and Wholesale Customer Centre (WCC) employees as they navigate current delivery challenges.
Non-stocked wholesale products (spec products) are being shipped but will continue to experience delays.
We continue to meet with LDB frequently to pass along industry needs and feedback and ensure that orders are shipped efficiently and fairly.
Click here to read a memo from LDB.
We will offer further updates as soon as they are available.